Privacy Policy
Last updated: January 2026
1. Introduction
SwissPay Africa ("SwissPay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, wearable devices, and payment services.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Full name and contact information (phone number, email address)
- National Identification Number (NIN) for KYC compliance
- Device information and identifiers
- Transaction history and payment data
- Location data (when using certain features)
Automatically Collected Information
When you use our Services, we automatically collect:
- Device type, operating system, and unique device identifiers
- NFC transaction logs and timestamps
- App usage data and interaction patterns
- Network information and connectivity status
3. How We Use Your Information
We use the information we collect to:
- Process and facilitate payment transactions
- Verify your identity and comply with KYC/AML regulations
- Provide customer support and respond to inquiries
- Send transaction confirmations and account updates
- Improve our Services and develop new features
- Detect and prevent fraud, unauthorized transactions, and other illegal activities
- Comply with legal obligations and regulatory requirements
4. Data Sharing and Disclosure
We may share your information with:
- Banking Partners: VFD Microfinance Bank and Parallex Bank for transaction processing and settlement
- Regulatory Authorities: Central Bank of Nigeria and other regulators as required by law
- Service Providers: Third-party vendors who assist with our operations
- Law Enforcement: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your data, including end-to-end encryption for all transactions, secure data storage with encryption at rest, regular security audits and penetration testing, and multi-factor authentication options. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Transaction records are retained for a minimum of 7 years as required by Nigerian financial regulations. You may request deletion of your account, subject to our legal retention requirements.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal requirements)
- Object to certain processing activities
- Withdraw consent where processing is based on consent
8. Offline Data Processing
SwissPay is designed to work offline. Transaction data is stored securely on your device and synchronized with our servers when connectivity is restored. All offline transactions are encrypted and protected by the same security measures as online transactions.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our app and website. Your continued use of the Services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: legalandcompliance@swisspay.africa
Phone: +234 8105853659